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FAQ'S
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Frequently asked questions
FAQs Frequently Asked Questions
FAQs for taking care of Arowana
1. What is XinLong Arowana SDN BHD?
XinLong Arowana SDN BHD is a Malaysia-based company specializing in the breeding, sale, and international supply of premium Asian Arowana fish. We focus on quality, legality, and proper handling of high-value ornamental fish.
2. What types of Arowana do you offer?
We offer a curated selection of premium Asian Arowana varieties, including:
• Malaysia 24K Gold Arowana
• Malaysian Golden Crossback
• Indonesia Red Arowana
• Blue Base Arowana
• Crossbelly Arowana
• Albino Arowana
• Platinum Arowana
Availability may vary depending on size, grade, and certification.
3. Are your Arowana fish legally certified?
Yes. Our Asian Arowana are sourced and handled in compliance with applicable wildlife regulations. Where required, fish are accompanied by proper documentation such as CITES permits to ensure legal ownership and international transfer.
4. Do you provide international shipping?
Yes, we provide international shipping for Asian Arowana, subject to destination country regulations. Shipping availability depends on import laws, airline routes, and permit approval in the receiving country.
5. What documents are required for international export?
Export requirements may include:
• CITES export permit
• Health certificate
• Microchip documentation
• Import permit from the destination country (buyer responsibility)
Requirements vary by country, and we guide customers through the process.
6. Which countries do you export to?
We support exports to selected countries in Asia, the Middle East, and other approved regions where Asian Arowana import is permitted by law. Please contact us to confirm eligibility for your country.
7. How are Arowana fish packaged for transport?
Arowana are professionally packed using oxygenated bags, insulated containers, and secure handling procedures to minimize stress during transit. Packaging standards comply with live fish transport best practices.
8. How long does international shipping take?
Shipping duration varies by destination, airline availability, and permit processing time. Transit time typically ranges from 1 to 3 days after dispatch, excluding regulatory approval periods.
11. What payment methods do you accept?
Payment methods and terms are provided during order confirmation. For international transactions, additional verification may be required.
12. Do you provide after-sales support?
Yes. We provide guidance on acclimation, basic care, and post-delivery handling to help ensure the well-being of the fish upon arrival.
13. Are refunds or replacements available?
Yes. Once the fish have arrived at designated area , upon opening the boxes a video needs to be taken , if any fish has unfortunately died, we will replace the fish on the next shipment .
14. How can I contact XinLong Arowana SDN BHD?
You can contact us via:
• Email: enquiry@xinlongarowana.com()
• WhatsApp: +60 12-575 9224
We recommend contacting us directly for export inquiries or large orders.
What are our operating hours ?
Monday-Saturday - 9:00 A.M ~6:00 P.M
Sunday - 9:00 A.M ~ 3:00 P.M
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